Frequently Asked Questions
Everything you need to know about your Björk Official Store experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, a second email with a tracking link will be sent so you can monitor its progress in real-time.
How long does shipping take?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by destination but generally arrive within 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, Björk Official Store ships to most countries worldwide. Please note that customs fees, duties, and taxes are the responsibility of the customer upon delivery.
Are the products authentic?
Absolutely. All items sold on the Björk Official Store are 100% authentic and sourced directly from our manufacturing partners to ensure the highest quality standards.